Exchange & Return Policy
Pehnawa by Ankita • Elegance, Curated for You.
Every creation is handcrafted with love and artisanal care. Please review our transparent exchange and store credit guidelines below prior to receiving your parcel.
Continuous Parcel Opening / Unboxing Video Required
A clear and continuous parcel opening/unboxing video is mandatory for every exchange or damaged parcel claim.
- •The video must start before opening the outer parcel and clearly show the courier package, shipping label, and the sealed state.
- •The unboxing video must be unedited, continuous, and without cuts or pauses from start to finish.
- •Exchange requests without a valid, unedited unboxing video cannot be accepted under any circumstances.
Exchange Policy (Within 3 Days)
Size Issues & Damaged / Incorrect Deliveries• Timeline: Exchange requests must be raised within 3 days of delivery.
• Mandatory Proof: A clear and continuous parcel opening/unboxing video is strictly mandatory for every exchange request.
• Video Requirements: The video must start before opening the parcel and clearly show the package, shipping label, and the product without any cuts or pauses.
• Scope of Exchange: Exchange is available for size issues or if you receive a damaged / incorrect product, subject to stock availability.
• Condition of Garment: The product must be unused, unworn, unwashed, and completely free from perfume, makeup, deodorant, or stains, with all original tags, brand labels, and packaging intact.
⚠️ Important: Exchange requests without a valid, continuous unboxing video will not be accepted.
Return Policy (Store Credit Only)
No Cash Refunds• Issuance Timeline: Store Credit will be issued after the returned product is physically received at our atelier and successfully passes quality inspection.
• Usage: Store Credit can be used towards your next purchase from Pehnawa by Ankita across any category.
• Non-Convertible: Store Credit cannot be redeemed or exchanged for cash or transferred to another account.
Damaged / Incorrect Product (24-Hour Notice)
Transit Defects & Mismatched ItemsIf you receive a damaged or incorrect product, please follow these steps:
- Contact us within 24 hours of delivery. Claims raised after 24 hours of delivery cannot be entertained.
- A clear and continuous unboxing video is mandatory showing the sealed label and the defect being revealed.
- Please share clear high-resolution photographs and the video of the product and original courier packaging when contacting our support team.
- After verification by our quality control team, we will assist you with an eligible exchange or Store Credit.
Non-Returnable / Non-Exchangeable Items
Final Sale CategoriesThe following products are strictly not eligible for return or exchange:
Important Guidelines & Support
Final Inspection & Concierge Assistance• Inspect Parcel Carefully: Please inspect your parcel carefully while opening it and record a continuous unboxing video from start to finish. This video is strictly required for any return or exchange claim.
• Shipping Charges: Initial and reverse shipping charges are strictly non-refundable.